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Connect with Us
We’re here to listen, assist, and engage with you. Our ‘Contact Us’ page is your direct line to our team. Whether you have a question, a suggestion, or need assistance, we’re eager to hear from you. We value your input and look forward to building a strong and responsive connection. Explore the options below to get in touch.
Frequently asked questions:
Here are answers to some of the most common questions we receive. We hope you find the information you’re looking for. If your question isn’t listed here, please don’t hesitate to contact us directly for further assistance.
As a pensioner, when can I expect to receive my monthly pension?
Monthly pensions are paid on the 27th of each month, with the exception of December, where the payment is made earlier. If the payment date falls on a weekend, payment will be made on the Friday.
As a pensioner, will I receive a bonus?
A 13th cheque is payable in November of each year subject to affordability.
As a pensioner will I receive an increase in my pension?
Pensions are increased in July of each year. The increase is equal to the percentage increase in the consumer price index for the twelve month period 31 May to the 31 May preceding the July in which the increase is given.
I have a postal address and/or cell phone number but no email facility. How will I receive my tax certificate?
Tax certificates are distributed annually in July.
Tax certificates are distributed by email to pensioners with an email facility. Pensioners with only a postal address will receive their tax certificates by post.
As a pensioner, what happens when I pass away?
If you are a pensioner that retired in the Fund and have an eligible spouse, a spouse’s pension may become payable on your death. If you pass away and do not have an eligible spouse, the monthly pension will stop.
If you retired before 1 July 2021
If you pass away during the first five years of retirement and you do not have an eligible spouse, the balance of the pensions payable for the remainder of the five-year period will become payable to your beneficiaries, and the monthly pension will stop.
If you retired on or after 1 July 2021
If you pass away during the first ten years of retirement and you do not have an eligible spouse, the balance of the pensions payable for the remainder of the ten year period will become payable to your beneficiaries and the monthly pension will stop.
Who do I contact regarding my medical aid queries?
Moso Consultancy
Tel: 011 768 6406
Email: phaladi@moso.co.za
Your Future, Our Priority.
Low Cost of Administration
We take pride in our efficient and cost-effective administration, ensuring more of your funds work for your retirement.
Dedication to Members' Interests
Your financial well-being is our sole focus. We are here to serve you, ensuring your retirement dreams remain within reach.
Integrity in All Dealings
Trust is the cornerstone of our relationship with our members. We handle your benefits with the utmost integrity at every level.
Superior Long-Term Financial Security
We offer you the peace of mind that comes with knowing your financial future is in safe hands. Our track record speaks for itself.